Shipping and Delivery

Delivery Times and Order Information
At Wellington Atelier, we strive to provide you with a smooth and enjoyable shopping experience. Below, you will find important information about delivery times, the responsibility for providing accurate shipping details, and conditions applicable in extraordinary situations such as wars or pandemics.

Delivery Times
When you place an order with us, we process it within 1–3 business days. Orders placed during weekends or public holidays will be processed on the next business day. Once your order has been processed, delivery typically takes 8–14 business days on average. Please note that delivery times may vary due to factors beyond our control, such as customs clearance or transportation delays.

We do our best to deliver within these timeframes, but in some cases, delivery may take longer. In the event of delays, we kindly ask for your understanding and patience.

Customer Responsibility for Accurate Information
To ensure prompt and accurate delivery, it is your responsibility as the customer to provide correct name, address, and contact information at the time of purchase. Wellington Atelier is not responsible for delayed or failed deliveries due to incorrect information provided during the order process.

Shipping Costs
We cover the shipping costs for every order, and all our products are delivered directly to customers at no additional charge. No minimum order is required to benefit from free shipping.

No Refunds in Extraordinary Situations
In the event of extraordinary situations such as wars, pandemics, or other global crises, Wellington Atelier is not obligated to offer refunds for delayed or unfulfilled deliveries. However, we will do everything possible to help you receive your order as quickly as possible and will keep you informed about any delays.

Shipping and Delivery Process
After placing an order, you will receive an email confirmation. You will be able to monitor your order's status and track the shipment. For any questions or additional information regarding your order, please feel free to contact our customer service team at hello@Wellingtonatelier.com.